Hi, both my husband and I recently started to use Herbal Essence Hello Hydration. I noticed that my hair came off in clumps, which is very scary. It looks like ball patches on my scalp. Can tell me the hair will regrow?
You should clearly stop using it. Something bad is in the shampoo to cause hair loss in clumps. If it did not burn your scalp, the hair should return. You will know in a few months when the hair recovers.